ONLINE RETURN POLICY Effective as of: March 23, 2024

1. RETURNS. We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 30 days of the delivery date. To initiate a return, please contact us at Infoosr@oldsoulroots.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return.

2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.

3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Perishable items, Special-Order items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the rights to refuse any return/exchange, at managers discretion if the idem does not meet the criteria withing this policy.

4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.

5.FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping fees unless otherwise stated. Original payment is the only use of payment. Store credit is not available.

If you have any questions about this return policy, please contact us at Infoosr@oldsoulroots.com